RETURNS AND EXCHANGES

Velocity strives to provide a smooth shopping experience for every customer. We carefully handle product deliveries and maintain high quality standards.

As a standard policy, we do not accept returns for products delivered in perfect and undamaged condition.

However, you can request a return in the following cases:

• We sent the wrong product.
• The product does not match your confirmed order.
• The product has a quality or manufacturing defect.
• The product arrives damaged.

If we send the wrong product or you receive a genuine quality or manufacturing defect, we will offer a replacement or exchange.

Return Process

Our return policy applies for 24 hours from the date of delivery. You can request a return only for these reasons:

• Damaged product
• Manufacturing defect
• Incorrect product

Note: We do not offer refunds or exchanges on clearance sale products.

The 24-hour return period starts from the delivery date. Our logistics team or courier partner confirms the delivery date.

Important: You cannot cancel an order after placing it.

To request a return, please send us a video of the product. The video should clearly show the damaged area and the complete product.

Send the video to info@velocityy.in.

Our Quality Assurance team will review your request. We will check the product details and determine whether it qualifies for a return.

We will respond to your return request within 2–3 days after receiving your email and video.

If we approve your request, we will arrange a reverse pickup.

The pickup usually takes 2–3 working days to arrange. Delivery to our warehouse can take 7–10 days.

After the product reaches our warehouse, our Quality Assurance team will inspect it.

We will start the replacement or exchange process within 2–3 days after receiving the product.

Points to Remember

Please return the product with its original packaging.

The package should include:

• Original tags
• Barcodes
• Accessories
• Manuals
• Warranty cards
• Shipping label
• Invoice

The product must be unused and in its original condition.