Shipping Policy

At Velocity, we strive to provide a smooth and reliable shopping experience for every customer. We understand that fast and safe delivery is an important part of online shopping. That is why we work to process and deliver your orders as quickly as possible.

Order Processing

Once you place an order on our website, our team starts processing it. We carefully check your order details before shipping your products.

• We process all orders within 1–2 business days.
• We deliver orders within 2–5 business days after processing.
• Delivery times may vary depending on your location and courier service.
• We use reliable shipping partners to help ensure safe and timely delivery.

Please make sure that you provide the correct shipping address and contact details while placing your order. Incorrect or incomplete information may cause delays in delivery.

COD Orders Processing

Velocity also accepts Cash on Delivery (COD) orders. We follow a simple confirmation process for COD orders.

After you place a COD order, you will receive a WhatsApp message from our team to confirm your order. Our order processing department may also call you to confirm your delivery location and order details.

We process your COD order after successful confirmation. Please keep your phone number active and available so our team can contact you when required.

Shipping and Delivery

Our courier partners deliver orders to the shipping address provided during checkout. Delivery time can depend on your location, courier availability, weather conditions, and other circumstances.

You can contact our support team if you experience an unexpected delivery delay. We will check the status of your order and help you with the next steps.

Lost or Damaged Orders

We take reasonable care while processing and shipping your order. However, unexpected shipping issues can sometimes occur.

If your order gets lost or arrives damaged during shipping, please contact us immediately. Share your order details and any relevant information with our support team. We will review the issue and do our best to provide an appropriate solution.

Important Information

Please check your package when you receive it. If you notice any visible damage, contact us as soon as possible. Keeping your order details and packaging can also help our team review shipping-related concerns.

Contact Us

Thank you for choosing Velocity. We appreciate your trust and look forward to providing you with quality sneakers and reliable delivery service.

If you have any questions about our shipping policy, order processing, delivery time, or COD orders, please contact our support team. We will be happy to assist you.